Air Systems Air Conditioning & Heating

1804 Palo Duro Street, Friendswood

5.0 170 reviews

• Shannon Velasquez ★★★★★ a week ago
  I had one of my Trane 3 ton units suddenly go out. Spoke to them at 8:15am, and they said they would send someone out by the afternoon. Matt was there by 10am. He had my AC fixed in 20min for a very reasonable charge - he didn't try … More to up-sell or alarm me to make me spend more money. Very ethical! Will definitely use them again!
• Jason Doeblin ★★★★★ a year ago
  First of all they are very responsive and polite.The process from getting an estimate an having a new unit installed was fast and without hassle.They did a great job.It looks great and works perfect!I appreciate the hard work and … More want to thank air systems!
• abrahamstree ★★★★★ 2 weeks ago
  First Exemplary Service Call from this local company & they responded quickly. AC outage in the middle of summer is no laughing matter, and Matt showed up within 30 minutes of our call. He was courteous, professional and got us up and … More cooling within 20 minutes of his arrival. Did I mention that the total cost of services was a great deal. Highly recommend this company!
• luisa paginas porno cine musica censura adultos ★★★★☆ a year ago
   Professionalism
• Sheri Brodie ★★★★★ a year ago
  The technician was very informative and provided great service. Will use them in the future.
• Jim Atkinson ★★★★★ a year ago
   Professionalism, Punctuality, Quality, Responsiveness, Value
• jonathan satern ★★★★★ a year ago
   Professionalism, Punctuality, Quality, Responsiveness, Value
• catleen munoz ★★★★★ a year ago
  Highly recommend!! Amy and Kenny were very knowledgeable and pleasant.
• Russell Diamond ★★★★★ a month ago
  Air Systems is beyond wonderful. My A/C broke last night at 8pm. I called them then and left a voicemail, Kenny called right back to say they'd call me this morning to put me on the schedule. Amy called at 8:08 AM this morning … More to schedule me. Kenny was at my place at noon, and completed the repair within the hour. I have used Air Systems many times before, and I continue to be impressed by their service, friendliness and reliability. It is amazing to see this consistency from any service organization. I highly recommend.
• Robert Page ★★★★★ a year ago
  They came out in one day. They did what was contracted for and they didn’t try to push unnecessary work. I strongly recommend them and will use them again. I had them physically inspect all duct work in the attic for leaks and do a check … More up on the system. This presents an opportunity for an unscrupulous contractor to sell repairs that are not needed. Kelly, the Air Systems tech, found only the small installation leaks I was already aware of. Jelly also reported to me the temp delta and pressures. I ordered another company off my property last year when they came up with$1800 to make “needed repairs” on a 4 year old Trane system that was functioning well.
• DivingwithDon ★★★★★ a year ago
   Professionalism, Punctuality, Quality, Responsiveness, Value
• usstexas1 ★★★★★ a year ago
   Professionalism, Punctuality, Quality, Responsiveness, Value
• Sandra Grant ★★★★★ a year ago
  Fair prices .. And very honest people ..
• Meredith Hennan ★★★★★ a year ago
   Professionalism, Punctuality, Quality, Responsiveness, Value
• Cindy Brumley ★★★★★ a year ago
   Professionalism, Punctuality, Quality, Responsiveness, Value
• Dayna Hutchings ★★★★★ a year ago
   Professionalism, Punctuality, Quality, Responsiveness, Value
• Jenny South ★★★★★ a year ago
  I can’t recommend this place enough! Our A/C broke on the 4th of July and someone was at our house in less than an hour to take a look at it. Even though it was a holiday Matt was very helpful and kind. We ultimately ended up needing to … More replace our A/C unit (it was old and repairing it didn’t make sense). They helped us secure financing and started installing the new one in less than 48 hours - even though it was a holiday weekend. Everyone we interacted with from beginning to end was wonderful. This is a great company to do business with, they really went above and beyond for us.
• Erin Barrera ★★★★★ a year ago
   Professionalism, Punctuality, Quality, Responsiveness, Value
• Kimberly Lea ★★★★☆ a month ago
  I called on a Monday morning in the July coastal heat thinking that I would have to wait A couple of days to get service and the office manager Amy responded within the hour to help troubleshoot and find the best tech to help me. Matt was … More at my home before I could even get there and displayed the utmost professionalism. When he gave me the diagnosis, I asked him how soon I could expect the work to be complete. He was ready and willing to take care of it right then and there. It was so nice to come home and it not be 86 degrees in my house. The price was fair and I was able to pay online. I will definitely recommend them.
• Ben ★★★★★ a year ago
  This is the a/c service company you are looking for. These folks are knowledgeable, honest, and charge very fair prices.Edit (2nd review): Air Systems came out to address a different problem with my system, but the result was the same. … More They identified the problem, repaired it quickly, and charged less than I expected (yes, really). These folks are outstanding.
• Patricia Cox ★★★★★ a year ago
   Professionalism, Punctuality, Quality, Responsiveness, Value
• Stephen J Alexander ★★★★★ a year ago
  Great service at a great price. Total replacement of both AC units and relocation with new copper... A big tough job but they knocked it out. Total pros
• Steve Benner ★★★★★ a year ago
   Professionalism, Punctuality, Quality, Responsiveness, Value
• C Kirby ★★★★★ a year ago
   Professionalism, Punctuality, Quality, Responsiveness, Value
• Michelle Daniel ★★★★★ a year ago
  I cannot rave about Air Systems A/C enough. We have been so fortunate to have been using them for years. They replaced our ENTIRE A/C system, heater and all new duct work about 12 years ago. We got 4 bids in total and to say we were being … More ripped off by the other big companies, was an understatement, one was by $8K over. I have referred them to 5 friends, including my parents, who all LOVE their new systems. They are honest, on time and if they tell you something is wrong and needs to be replaced, you know it is true. They have always come out for my annual check up and never try to sell anything. I just called on a Tuesday at about 4:30 p.m. with a minor issue that I wanted checked out in case our unit was about to give out. They were at my house at 8 a.m. It was looked at and deemed condensation and he fixed it right up. Was in and out in under 30 minutes. Very honest hard working people.
• G Martin ★★★★★ a year ago
  Excellent company. They responded to us quickly and they are truly knowledgeable about air conditioning systems. Kenny explained the problem with our AC which turned out not to be a major repair. He was able to locate the needed parts and … More make the repair the following day. Two other companies had missed the actual problem with our AC and had instead insisted we needed an entirely new AC. Needless to say, the minor repair was much less expensive than replacing the entire unit. We highly recommend!
• Jonathan Smith ★★★★★ a year ago
   Professionalism, Punctuality
• Mary Vargo ★★★★★ a year ago
  Prices are excellent, and in 25 years I have never had such a thorough cleaning and maintenance call. They even wax the outside unit to keep it from rusting! Ken also went above and beyond in responding to some of my questions. One huge … More ongoing problem is a bedroom that is always much hotter than the rest of the house. The way the house is constructed has a lot to do with it but multiple a/c companies have said they could fix it, but nothing changed. Ken explained the limitations, but also went into the attic and adjusted the flappers (?) in several other rooms, to push more cold air to the hot bedroom. This is the first time any service person has done anything that helped at all. It will never be as cool as the rest of the house, but now when I walk in there, I am not hit by a wall of heat! The temp probably dropped 5 degrees. I recommend Air Systems 150%!
• Felix Pena ★★★★★ a year ago
   Professionalism, Punctuality, Quality, Responsiveness, Value
• Julie McMullen ★★★★★ a year ago
   Professionalism, Punctuality, Quality, Responsiveness
• Keith Luttrell ★★★★★ a year ago
   Professionalism, Punctuality, Quality, Responsiveness, Value
• Cindy Constantine ★★★★★ a year ago
   Professionalism, Punctuality, Quality, Responsiveness, Value
• Dennis Bailey ★★★★★ a year ago
   Professionalism, Punctuality, Quality, Responsiveness, Value
• Ryan Walker ★★★★★ a year ago
  This was excellent service. I really appreciate their honesty in telling me exactly what was wrong and fixing the problem right there in 30 minutes. I will definitely be using the company again and I will definitely be recommending the … More company to all my family and friends for any AC troubles they may have.Thank you very much Air Systems from saving me from a heat stroke 😁😁
• solsand ★★★★★ a year ago
  Man am I glad I found Robert, Matt and Kenny. Been using them for about seven years now, on our home and on some townhouses we own. They are very reasonable and don't inflate the invoice with "additional operating costs." … More They are always on time, professional and above all they do quality work. I trust them so much that I don't even have to meet them at our rental units; they show up and only do what is needed and it's always fixed right. Lastly, their annual Summer/Winter Maintenance program is a no Brainerd for what it costs! I don't know how they make any money on it frankly, unless they find something that is a state of imminent failure. But I'm always confident that it's legitimate because they have proven themselves many times over. You can't put a price on reputation and integrity and they are truly outstanding. Hope this helps someone else!
• David Smith ★★★★★ a year ago
   Professionalism, Punctuality, Quality, Responsiveness, Value
• Craig Kennedy ★★★★★ a year ago
   Professionalism, Punctuality, Quality, Responsiveness, Value
• Matt Colwell ★★★★★ a year ago
   Professionalism, Punctuality, Quality, Responsiveness
• Matt Taylor ★★★★★ a year ago
   Professionalism, Punctuality, Quality, Responsiveness, Value
• Dave Smith ★★★★★ a year ago
   Professionalism, Punctuality, Quality, Responsiveness, Value
• Margaret Craven ★★★★★ a year ago
   Professionalism, Punctuality, Quality, Responsiveness, Value
• Nancy Shanks ★★★★★ a year ago
   Professionalism, Punctuality, Quality, Responsiveness, Value
• Turbo Power ★★★★★ a year ago
  I almost don’t want to give five stars, because I usually think five stars are suspect. But these guys really deserve five stars. I’ve been dealing with air systems for many years now. I started using them when others had diagnosed the … More need to replace a big dollar Evaporator in the attic, and these guys came out and showed me the leak at the condenser outside in the yard. they were too much of a gentleman to comment on the diagnosis given by their competitors. but it was obvious that the evaporator wasn’t the problem. and instead of selling me a new condenser off the bat, they were willing to try to just replace only the corroded fitting first. No guarantee if going this route would work, but it was worth a shot. That’s what we did and that cost me $153. Way less than 10% of the cost for their competitors’ bogus diagnosis. And I remember that they didn’t Jack up their Freon prices like everybody else seems to. That fix lasted 4 1/2 years, so it was worth it to me. These guys are straight shooters, and I recommend them to friends and family. Need more honest people like this.
• Ross Sommer ★★★★★ a year ago
   Professionalism, Punctuality, Quality
• Tonya S Larson ★★★★★ a year ago
   Professionalism
• Ashley Rodriguez ★★★★★ a year ago
   Professionalism, Punctuality, Quality, Responsiveness, Value
• Tippy David ★★★★★ a year ago
   Professionalism, Punctuality, Responsiveness, Value
• Rebecca Colby ★★★★★ a year ago
   Professionalism, Punctuality, Quality, Responsiveness, Value
• David Saint-Jacques ★★★★★ a year ago
   Professionalism, Punctuality, Quality, Responsiveness, Value
• chris carter ★★★★★ a year ago
   Professionalism, Punctuality, Quality, Responsiveness, Value
• Slash Topher ★★★★★ a year ago
   Professionalism, Punctuality, Quality, Responsiveness, Value
• Jearl Abernathy ★★★★★ a year ago
   Professionalism, Punctuality, Quality, Responsiveness, Value
• Andre Gobin ★★★★★ a year ago
   Professionalism, Punctuality, Quality, Responsiveness, Value
• Kasey Sandino ★★★★★ a year ago
  If you are looking for impeccable service from beginning to end then you will not be disappointed with Air Systems as they combine quality customer care along with extensive knowledge of HVAC systems. Amy in the office returned my call … More promptly and was able to set me up for service to fit my schedule. Matt C. arrived and presented himself in a professional manner and took the time to listen to my concerns, made all necessary repairs without any hint of upsale of services, and genuinely seemed concerned with ensuring the job was done correctly. The addition of flexible payment options was also a huge plus. As it turns out I experienced another issue shortly after job completion and Matt B. was extremely quick to come out to take care of the issue in the midst of an already busy schedule which was greatly appreciated. Air Systems has without a doubt earned my exclusive patronage moving forward.Update: 5/6/2020Air Systems came out to replace my entire system for both upstairs and downstairs units. Once again, the quality of service they provide from start to finish is unparalleled in my opinion. The pricing for quality equipment and workmanship left us with no regrets. Amy was extremely easy to work with to get the job set up and the crew arrived when promised. They worked diligently to complete work in one day meaning we missed very little time in between systems, but there was no lacking in thoroughness and attention to detail. Matt C. and Robert also showed up to check in on the crew and go over functionality and answer any questions. A+ job!
• Tira Schulz ★★★★★ a year ago
   Professionalism, Punctuality, Quality, Responsiveness, Value
• David DeHoyos ★★★★★ 2 months ago
  Been using them since 2008 and they are reliable, trustworthy and honest. They have installed two complete systems in homes I've owned and feel completely good about spending that kind of money with them
• Donna Gregory ★★★★★ a year ago
   Professionalism, Punctuality, Quality, Responsiveness, Value
• James Beeson ★★★★★ a year ago
   Professionalism, Punctuality, Quality, Responsiveness, Value
• Amy Gray ★★★★★ a year ago
   Professionalism, Quality, Responsiveness, Value
• Darlene Haubrich ★★★★★ a year ago
   Punctuality, Quality, Responsiveness, Value
• Dave Evans ★★★★★ a year ago
   Punctuality, Quality, Responsiveness, Value
• James Wood ★★★★★ a year ago
  Super company, love the response time, prices are very reasonable, you can’t go wrong with these guys they’re a top notch company
• Mitchell Schmidt ★★★★★ a year ago
  Have used them for about 16 years. Great service, fair price and quick response time. Couldn't ask for anything more. Wouldn't use anyone else.
• Cyndi Patterson ★★★★★ a year ago
   Responsiveness
• Richard Hernandez ★★★★★ a year ago
   Punctuality, Responsiveness
• Shir Akin ★★★★★ a year ago
  Quick to respond. Office called to give updates on arrival. Was knowledgeable and quickly resolved our problem.
• Julie McFarland ★★★★★ a year ago
  Air Systems has been our AC service company for several years. Matt Cartwright, the owner, is knowledgeable and professional, and his employees are on-time and very competent. Our home has three units. Over the years we have replaced … More the thermostats, AC and furnace units (after they were 20-25 years old). Air Systems offers competitive pricing, quality products, and excellent customer service.
• Greg Burt ★★★★★ a year ago
  On time, easy to talk to and they let you know what's going on.
• Marla Schmidt ★★★★★ a year ago
  Mat put 2 units in 16 years ago. Have replaced 1 capacitor. Mat has had to come out several times for really odd things: squirrels chewed the wires, speaker guy cut the freon line, etc. He is always prompt knowledgeable, and reasonably … More priced. I wouldn't call anyone else.
• mary french ★★★★★ a year ago
  Loved working with Amy, Matt, Robert and Matt. They were patient answered all my questions. There was no pressure to buy or any suggestions for extra features I did not need. After several quotes they had best price. Install was rapid and … More professional. One of owners here the whole time. Very neat and clean. My new HVAC providers.
• Jane Rusk ★★★★★ a year ago
  Always great communication. Very professional and reliable. Highly recommend!
• Dianne Burnett ★★★★★ a year ago
  They came after hours on Saturday found out what was wrong. Called me Monday to let me know the part is no longer available. That the system was 17 years old and needed to be replaced. Gave the owner a great price and had the new system … More working on Tuesday so the tenants didn't have to go anywhere else to stay the night. Great job
• Sarah McMullen ★★★★★ a year ago
   Punctuality, Quality, Responsiveness, Value
• Harry Hemphilll ★★★★★ a year ago
   Punctuality, Quality, Responsiveness, Value
• Carol Hoffpauir ★★★★★ a year ago
  Kenny called to know if he could come earlier than scheduled. He was on time. He and his helper did a very thorough job and was willing to clean up after themselves. As always, I was very satisfied with the job.
• Kaylynn Burns ★★★★★ a year ago
  Air Systems has always provided great service and are reasonable. They respond very quickly when I have had any issues even if it is after hours.
• Patty Hernandez ★★★★★ a year ago
   Punctuality, Quality, Responsiveness, Value
• Ila Stahl ★★★★★ a year ago
  They are wonderful and friendly people and they are very good at getting to you fast. And they have great prices. We will keep using them at Almost Everything Resale
• Tifany Seals ★★★★★ a year ago
  We love Air systems! They are fast, reliable, and easy to talk to. They come right out and fix the problem without trying to up-sale you!
• Caroline McCorvey ★★★★★ a year ago
   Punctuality, Quality, Responsiveness, Value
• Walter Sobchak ★★★★★ a year ago
  Great service with great prices, beat the competition by a lot. Came highly recommended off Angie's List, the high recommendation is well deserved and earned.
• Mark Mulla ★★★★★ a year ago
  Thank you Air Systems for fixing my Ac.My Ac went out at 6:30 at night and they had Kenny out first thing in the morning. Kenny found the issue and worked fast to resolve the problem.Fair and honest pricing and will use them again.
• Saher Rabadi ★★★★★ a year ago
  Excellent experience with this company. Technicians were humble and open to answer questions. Prices are affordable. Keep up the good work.
• Rhett Micheletti ★★★★★ a year ago
  The people who run Air Systems are some of the nicest and most honest people I've ever hired. Their prices are very fair and they do not nickel and dime their customers by charging extra for minor things that so many other companies … More often over charge for. When I have AC issues, I don't even shop around anymore...it's Air Systems hands down.
• Jim P ★★★★★ a year ago
  Very honest and service oriented business! They call me 30 minutes before they will be on site. They keep me informed on what they are doing and they complete their work quickly. They are very honest and trustworthy. They have saved me … More thousands of dollars by fixing my A/C units instead of replacing them like other contractors told me I needed to do. I couldn't be happier with the service I have received from Air Systems.
• Darlene Badgley ★★★★★ a year ago
   Punctuality, Quality, Responsiveness, Value
• fernando martinez ★★★★★ a year ago
  Very happy with the entire staff, they did an outstanding job and found other issues that needed to be address. They replace my evaporator coil in a few hours . They explain to me the issue about why my unit was not cooling and showed me … More the parts that needed be replaced. I do highly recommend this company to anyone.
• Rod Long ★★★★★ 2 years ago
  Top notch service, quick response time, and attentive to details & needs.Highly recommend them and their team if you're in need of help & service.Matt came and diagnosed our issues quickly. The parts were ordered and installed … More a couple hours later! GREAT STUFF TEAM!!!
• C.L. Kin ★★★★★ 2 years ago
  Three things to say about these people: Perfect customer service, excellent professional workmanship, totally trustworthy....plus my most heartfelt thanks!!.... My story: my husband was to be coming home from the hospital the morning I … More discovered a hole in my ceiling caused, it turns out, by a clogged ac drain "p-pipe."....They had my unit fixed by 1pm and I was still able to bring my husband home to a cool home later that afternoon. They went above and beyond the call of duty to help me.... and at a very reasonable price!! : ) : )
• CatheyValentine M ★★★★★ 2 years ago
  Exceptional company!! I have been utilizing them for over five years, and customer service is constantly excellent. They serviced the HVAC in our old house, and replaced the system in our new house. We have a quirky split level home, and … More they have actually put in the time to deal with our system and make changes. They always make sure we are happy with the work. Highly advise
• Nick Covanes ★★★★★ 2 years ago
  Air Systems Texas is truly the best air conditioning repair service in Friendswood. Matt and his team are always ready to perform service and get the job done. They offer fair prices for residential ac and heat clients and commercial ac … More and heating. If you sign up for their newsletter, which they use to send tips that save you money, you also get a discount on your service. Check out their coupons at the bottom of their website.
• Dana Drake ★★★★★ 2 years ago
  I HIGHLY HIGHLY recommend Air Systems. I called on Wednesday stating that my old air condition unit (original unit from when house was built in 1996) had finally died and I needed someone to come out and give me a quote to replace. The … More technician, Matt, showed up Thursday morning and I told him the same thing that my unit had finally died. He went outside to take a look and 5 mins later he came in with the old motor in hand and said that my motor had gone out and he would have to go back to the shop and get a new motor because he didn't carry the particular motor in his truck because its an older model part. I asked him if it was even worth fixing or should I just replace it. Matt stated that the motor would only cost around $300 and replacing it could possible give me several more years of life. Matt had my unit back up and running within 3 hours.The honesty/service that Matt and Air Systems provided to me is beyond appreciated and gives me hope that there are still good honest companies/people in this world. I lost my husband a year ago and I have found that being a woman and dealing with companies/technicians most of the time I am just told any and everything that is wrong and the services I need that are truly not necessary knowing I would not know the difference just to make an extra buck. Matt could have very easily sold me a new unit costing thousands of dollars so that he and Air Systems could make a huge profit vs the truth and only charging me $349. I am very thankful I found Air Systems and being able to have a piece of mind going forward that I have a trustworthy honest Air Conditioner company that is a phone call away when my air goes out!!! I have them on speed dial and I am a forever customer ;-)Thank you again Matt and Air Systems!! Ya'll Rock!Drake - League City
• daniel busic ★★★★★ 2 years ago
  I have trusted Air Systems to preform my biannual HVAC tune ups for several years on several properties. I would highly recommend them. Kenny does a very efficient and thorough job. I don’t believe I have ever been up sold for unnecessary … More service or taking advantage of in any way.
• Mary Guynes ★★★★★ 2 years ago
  Excellent service. We highly recommend their service. They were honest, reliable, hard-working, and reasonable.
• Charles Surface ★★★★★ 2 years ago
  Absolutely the best HVAC company I have ever used. They are honest and do not try to sell you something you do not need. Another company that advertises heavily on TV said my unit was shot and that I need to replace the drain line at a … More cost of $500. Matt from Air Systems checked my unit for just a service call and said I did not need what the other company was trying to sell. Two years later and my unit is still running thanks to the maintenance performed by both Matt and Kenny. My drain line is still working fine. I will not use any other company.
• Irene Montoya ★★★★★ 2 years ago
  We have been using Air Systems for well over 10 years now for our yearly maintenance and minor repair needs. Matt and the rest of the crew are awesome. They are upfront with their costs, opinions of what is wrong and how it’s to be fixed … More - they are very trustworthy!!When the day comes to purchase a new HVAC unit, we will use only them - no need to go anywhere else!! I couldn’t recommend this crew and company more!!
• Alicia Govella ★★★★★ 2 years ago
  Absolutely fantastic experience with this company. Matt came out the same day I called in for help. He found our A.C problem and explained everything to me in a way I could understand. He was in and out in about 15 minutes and it didn’t … More cost me an arm and a leg for repairs. I highly recommend to anyone. 5 stars!
• Kyla Nichols ★★★★★ 2 years ago
  Air Systems just replace our evaporator coil. We are very pleased with the service we received, and the quality of the product. And, if that's not enough...the price was reasonable. We would definitely recommend this company!
• Melinda Neal ★★★★★ 2 years ago
  The team was on time and were finished in record time ! They installed a better grade of tubing to cover the Air Conditioner's line into my home. Looks neat and professional. Thanks Air Systems !
• Don S ★★★★★ 2 years ago
  The AC technician did a great job with my problem. He phoned me early and told me he was on his way and was done within 30 minutes. He explained what I needed and did not try to up sell on unnecessary additions. I would recommend them for … More repairs in the future.
• Guy Mcneil ★★★★★ 2 years ago
  Excellent service, fast installation ,I was expecting it to take most of the day but they completed half the time After all was done they clean up and removed the old unit as well
• Betty C ★★★★★ 2 years ago
  Honest and trustworthy company, they have taken care of my family for years. I highly recommend them!
• Maco ★★★★★ 2 years ago
  They came Quickly on the 4th of July. Super service and or service could not have been more knowledgeable and helpful. Super nice too. Maco
• Mike Kouba ★★★★★ 2 years ago
  Knowledgable and fair. Will not push something you don't need. Excellent customer service! Always prompt, professional, and clean. Thanks Air Systems!
• Kevin Duvall ★★★★★ 2 years ago
  If you want reliable professional service at a reasonable price contact Air Systems for your next A/C repair. They are professional, courteous and friendly. Thanks for the quality Service.Kevin in La Porte Tx.
• Chelsey Price ★★★★★ 2 years ago
  We found this company through google reviews, and I am glad it was the last place we called! We purchased a smart Honeywell thermostat that needed installed in the home without additional wiring. We called over 6 companies in the area, … More and none of them installed smart thermostats that you purchased outside of their company. The one that did had a service charge plus an installation cost that they could not give a range over the phone. Amy who answered the call at Air Systems to set-up an appointment was great, and was upfront that if same-day install was possible it may be later on in the day. Within an hour of scheduling the appointment, we received a phone call that two technicians would be out within 15 minutes. Once they arrived, they were professional and explained what they would do- plus they were great with our dogs! Within 20 minutes the thermostat was installed and they even waited until I was able to connect it to our Wifi before leaving. The only cost was the service fee to come out which was one of the cheapest compared to the other companies we called. We highly recommend this company, efficient, affordable work and the customer service was fantastic!